Family Shield

Family Shield is a monthly support plan designed for families who want extra peace of mind and more involved technology support for a parent, spouse, or loved one. This plan provides longer remote support sessions, quick phone support, priority scheduling, safety reviews, scam review support, and account recovery planning.

Includes

• One scheduled remote support session per month, up to 90 minutes

• Two quick phone support calls per month, up to 15 minutes each

• Priority scheduling

• Quarterly full safety review

• Family/caregiver summary after major support issues

• Account recovery planning

• Discounted in-home visits and device setups, up to 30%

• Scam review support